Add comment to a customer support ticket in managed tenant.

POST

/api/web/namespaces/system/managed_client/customer_supports/{tp_id}/comment

curl --request POST \
  --url https://example-corp.console.ves.volterra.io/api/v1/api/production/us-east-1/namespaces/default/api/web/namespaces/system/managed_client/customer_supports/example/comment \
  --header 'Authorization: <Authorization>' \
  --header 'Content-Type: application/json' \
  --data '{ "attachments": [ { "attachment": "example", "content_type": "example", "filename": "example", "tp_id": "example" } ], "comment": "example", "tp_id": "example" }'

• F5 Distributed Cloud Console

Adds additional comment to a specified customer support ticket. The comment may include an attachment.

Examples of this operation.

Authorizations

• ApiToken

Parameters

Path Parameters

tp_id

required

string

Third party ID ID assigned to this ticket by our support provider.

Request Body^required

Media typeapplication/json

CommentRequest

Adds a new comment to an existing customer support ticket.

object

attachments

Binary attachments

Any binary attachments (such as screenshots, plain text files) encoded as base64 if used over HTTP.

Array<object>

Attachment

Attachment represents a single support ticket comment attachment. Attachment are normally not store with the ticket itself, they represent a handle in the third party, so the contact can be retrieved omn demand.

object

attachment

Binary attachment

Any binary attachment (such as screenshots, plain text files, PDFs) encoded as base64 if used over HTTP.

string format: byte

<= 1024 characters

content_type

Content type

Mime content type of the attachment. Helps the UI to properly display the data.

string

<= 1024 characters

filename

Filename of the attachment

Filename of the attachment as provided by the caller.

string

<= 1024 characters

tp_id

3rd party ID

Optional ID as assigned by the 3rd party actually storing the data.

string

<= 1024 characters

comment

comment

Comment on a existing customer support ticket.

string

<= 1024 characters

tp_id

Third party ID

ID assigned to this ticket by our support provider.

string

<= 1024 characters

Example^generated

{
  "attachments": [
    {
      "attachment": "example",
      "content_type": "example",
      "filename": "example",
      "tp_id": "example"
    }
  ],
  "comment": "example",
  "tp_id": "example"
}

Responses

200

A successful response.

Media typeapplication/json

Comment response

Gives details of result of adding a customer support ticket.

object

err

string

default: EUNKNOWN

Allowed values: EUNKNOWN EOK E_NOT_CLOSED E_NOT_OPEN E_NOT_ELIGIBLE E_NOT_NOT_FOUND

Example

{
  "err": "EUNKNOWN"
}

401

Returned when operation is not authorized.

Media typeapplication/json

string format: string

Example^generated

example

403

Returned when there is no permission to access resource.

Media typeapplication/json

string format: string

Example^generated

example

404

Returned when resource is not found.

Media typeapplication/json

string format: string

Example^generated

example

409

Returned when operation on resource is conflicting with current value.

Media typeapplication/json

string format: string

Example^generated

example

429

Returned when operation has been rejected as it is happening too frequently.

Media typeapplication/json

string format: string

Example^generated

example

500

Returned when server encountered an error in processing API.

Media typeapplication/json

string format: string

Example^generated

example

503

Returned when service is unavailable temporarily.

Media typeapplication/json

string format: string

Example^generated

example

504

Returned when server timed out processing request.

Media typeapplication/json

string format: string

Example^generated

example