Escalate a ticket.
const url = 'https://example-corp.console.ves.volterra.io/api/v1/api/production/us-east-1/namespaces/default/api/web/namespaces/example/customer_support/example/escalate';const options = { method: 'POST', headers: {Authorization: '<Authorization>', 'Content-Type': 'application/json'}, body: '{"name":"example","namespace":"example"}'};
try { const response = await fetch(url, options); const data = await response.json(); console.log(data);} catch (error) { console.error(error);}curl --request POST \ --url https://example-corp.console.ves.volterra.io/api/v1/api/production/us-east-1/namespaces/default/api/web/namespaces/example/customer_support/example/escalate \ --header 'Authorization: <Authorization>' \ --header 'Content-Type: application/json' \ --data '{ "name": "example", "namespace": "example" }'Escalates a selected ticket. Only certain customers (depending on their contract) are allowed to escalate tickets.
Authorizations
Section titled “Authorizations”Parameters
Section titled “Parameters”Path Parameters
Section titled “Path Parameters”Namespace The namespace in which the support ticket object is present in.
Name The name of the customer support ticket object to be escalated.
Request Bodyrequired
Section titled “Request Bodyrequired”Changes priority of an existing customer support ticket.
object
The name of the customer support ticket object to be escalated.
The namespace in which the support ticket object is present in.
Examplegenerated
{ "name": "example", "namespace": "example"}Responses
Section titled “Responses”A successful response.
Any error that may occurred during escalating of a ticket.
object
Example
{ "err": "EUNKNOWN"}Returned when operation is not authorized.
Examplegenerated
exampleReturned when there is no permission to access resource.
Examplegenerated
exampleReturned when resource is not found.
Examplegenerated
exampleReturned when operation on resource is conflicting with current value.
Examplegenerated
exampleReturned when operation has been rejected as it is happening too frequently.
Examplegenerated
exampleReturned when server encountered an error in processing API.
Examplegenerated
exampleReturned when service is unavailable temporarily.
Examplegenerated
exampleReturned when server timed out processing request.
Examplegenerated
example