🎫 Support API
Issue lifecycle with comments, severity changes, and resolution tracking. Packet capture for connection analysis.
- Category: Operations
- Complexity: moderate
- Paths: 53 | Schemas: 167
- Tier: Standard
- Related domains:
statistics,observability
Use Cases
Section titled “Use Cases”- Submit and manage support tickets
- Track customer support requests
- Access operational support documentation
Primary Resources
Section titled “Primary Resources”- support_case: Support case for issue tracking and resolution
- alert: System alert for operational notifications
- audit_log: Audit log for compliance and security tracking
Endpoints
Section titled “Endpoints”| Method | Path | Description |
|---|---|---|
| POST | /api/operate/namespaces/{namespace}/sites/{site}/ver/resync_crl | Resync CRL. |
| POST | /api/web/namespaces/system/child_tenant/support_tickets | List of support tickets created for a child tenant. |
| POST | /api/web/namespaces/system/customer_support/tax_exempt_request | Tax exemption verification request. |
| POST | /api/web/namespaces/{metadata.namespace}/customer_supports | Create Customer Support. |
| GET | /api/web/namespaces/{namespace}/admin/customer_supports | List all tenant tickets. |
| POST | /api/web/namespaces/{namespace}/customer_support/{name}/close | Close a customer support ticket. |
| POST | /api/web/namespaces/{namespace}/customer_support/{name}/comment | Add comment to a customer support ticket. |
| POST | /api/web/namespaces/{namespace}/customer_support/{name}/escalate | Escalate a ticket. |
| POST | /api/web/namespaces/{namespace}/customer_support/{name}/priority | Change priority of a ticket. |
| POST | /api/web/namespaces/{namespace}/customer_support/{name}/reopen | Reopen a closed customer support ticket. |
| GET | /api/web/namespaces/{namespace}/customer_supports | List Customer Support. |
| GET | /api/web/namespaces/{namespace}/customer_supports/{name} | GET Customer Support. |
| GET | /api/web/namespaces/system/customer_support/{name}/comment/{comment_id}/attachment/{attachment_id} | GET attachment. |
| GET | /api/operate/namespaces/system/sites/{site}/vpm/debug/global/check-debug-info-collection | Check Debug Info Collection. |
| GET | /api/operate/namespaces/system/sites/{site}/vpm/debug/global/diagnosis | Diagnosis |
| GET | /api/operate/namespaces/system/sites/{site}/vpm/debug/global/download-debug-info-collection | Download Debug Info Collection. |
| GET | /api/operate/namespaces/system/sites/{site}/vpm/debug/global/health | Health |
| POST | /api/operate/namespaces/system/sites/{site}/vpm/debug/{node}/change-password | ChangePassword. |
| GET | /api/operate/namespaces/system/sites/{site}/vpm/debug/{node}/start-debug-info-collection | Start Debug Info Collection. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/debug/global/list-service | List F5XC services. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/debug/global/{vesnamespace}/status | Status |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/debug/{node}/exec | Exec |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/debug/{node}/exec-log | Exec Log |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/debug/{node}/exec-user | ExecUser |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/debug/{node}/host-ping | Host Ping |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/debug/{node}/reboot | Reboot node. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/debug/{node}/{service}/log | Log |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/debug/{node}/{service}/soft-restart | Soft restart. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/ver/dhcp_leases | Show DHCP Leases. |
| POST | /api/operate/namespaces/system/sites/{site}/vpm/debug/global/allow-f5-ssh | Allow F5 SSH. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/lte/{node}/config | GET LTE configuration. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/lte/{node}/config | Update LTE configuration. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/lte/{node}/disconnect | Disconnect. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/lte/{node}/info | Show LTE info. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/ver/ping | Ping |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/ver/fetchdump | FetchDump |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/ver/list_tcpdump | List Tcpdump. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/ver/stop_tcpdump | Stop Tcpdump. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/ver/tcpdump | Tcpdump |
| POST | /api/web/namespaces/shared/ticket_tracking_systems/jira_projects_issue_types | JIRA Projects & Issue Types. |
| POST | /api/web/namespaces/shared/ticket_tracking_systems/validate_ticket_tracking_system | Validate Ticket Tracking System. |
| POST | /api/web/namespaces/{metadata.namespace}/ticket_tracking_systems | Create Ticket Tracking System. |
| PUT | /api/web/namespaces/{metadata.namespace}/ticket_tracking_systems/{metadata.name} | Replace Ticket Tracking System. |
| GET | /api/web/namespaces/{namespace}/ticket_tracking_systems | List Ticket Tracking System. |
| GET | /api/web/namespaces/{namespace}/ticket_tracking_systems/{name} | GET Ticket Tracking System. |
| DELETE | /api/web/namespaces/{namespace}/ticket_tracking_systems/{name} | DELETE Ticket Tracking System. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/usb/{node}/config | GET USB configuration. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/usb/{node}/config | Update USB configuration. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/usb/{node}/list | List USB devices. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/usb/{node}/rules | List USB Enablement Rules. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/usb/{node}/rules/add | Add USB Enablement Rules. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/usb/{node}/rules/delete | DELETE USB Enablement Rules. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/wifi/{node}/config | GET WIFI configuration. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/wifi/{node}/config | Update WIFI configuration. |
| POST | /api/operate/namespaces/{namespace}/sites/{site}/vpm/wifi/{node}/disconnect | Disconnect. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/wifi/{node}/info | Show WIFI info. |
| GET | /api/operate/namespaces/{namespace}/sites/{site}/vpm/wifi/{node}/list | List WIFI networks. |